Privacy policy

Welcome to x14studio. This Privacy Policy explains how we collect, use, and protect your personal information when you use our online store, website, and related services (collectively, the "Services"). x14studio operates this platform and offers all content, tools, features, products, and services through a Shopify-powered infrastructure.

By accessing or using any part of our Services, you acknowledge and accept the terms outlined in this Privacy Policy. If there is a conflict between this Privacy Policy and our Terms of Service regarding your personal information, this Privacy Policy takes precedence.

Information We Collect

We may collect or process the following types of personal information, depending on how you interact with the Services and the applicable laws in your location:

• Contact Details: Name, phone number, email, billing/shipping address.

• Payment & Financial Data: Credit/debit card info, transaction history, payment confirmations.

• Account Information: Username, password, preferences, settings.

• Transaction Records: Items you browse, cart, wishlist, purchase, return, or exchange.

• Customer Communications: Info you provide when contacting us (e.g., support inquiries).

• Device & Technical Data: IP address, browser details, device identifiers, and usage behavior.

• Usage Data: How you use the Services, including clicks, views, and navigation behavior.

Where We Get Your Information

We may collect your personal data from:

• You directly: When you sign up, place orders, or interact with us.

• Automated means: Through your device via cookies, web beacons, or similar tech.

• Service providers: Tech platforms, payment processors, fulfillment partners.

• Third parties: Marketing and business partners, and Shopify.

How We Use Your Information

We use your personal data to:

1. Deliver & Improve Services: Process orders, provide customer support, manage accounts, and enhance user experience.

2. Marketing & Ads: Send offers, promotions, newsletters, and show relevant ads based on your behavior.

3. Security & Fraud Prevention: Protect accounts, detect threats, enforce account security.

4. Communications: Respond to inquiries, provide updates, and maintain business relationships.

5. Legal Compliance: Fulfill legal obligations and respond to valid legal requests.

How We Share Information

We may share your personal info:

• With Shopify and integrated service providers (payment processors, shipping partners, etc.).

• With marketing partners for targeted advertising (in compliance with applicable laws).

• With third parties when you give permission (e.g., login integrations, social widgets).

• Internally with our affiliates or corporate partners.

• During business transfers, legal proceedings, or regulatory obligations.

Shopify’s Role

Our platform is hosted by Shopify, which also processes some of your personal data. Shopify may use this data across its broader network to enhance services, personalize experiences, and detect fraud. For more on how Shopify handles your information, visit the Shopify Privacy Policy and Shopify Privacy Portal.

External Links

The Services may link to other websites or platforms. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their policies before sharing any data.

Children's Privacy

We do not knowingly collect or process data from individuals under the age of majority. If you believe we’ve received information from a child, please contact us to have it removed.

Security & Data Retention

We implement security measures to protect your information but cannot guarantee 100% security. Do not send sensitive data through unsecured channels.

We retain your data only as long as needed to:

• Maintain your account

• Fulfill legal or contractual obligations

• Resolve disputes or enforce policies

Your Rights

Depending on your location, you may have rights including:

• Access: Know what personal data we have about you.

• Delete: Request deletion of your personal information.

• Correct: Fix inaccuracies in your data.

• Portability: Obtain a copy of your data.

• Opt-out: From targeted ads or data "sales."

• Object or restrict processing (EEA/UK only)

• Withdraw consent where applicable.

To exercise these rights, contact us or visit the Shopify Privacy Portal. We may need to verify your identity before processing certain requests.

International Transfers

Your data may be stored or processed outside your country. If transferred internationally, we use recognized safeguards such as Standard Contractual Clauses (SCCs).

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with an updated effective date.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your data rights, feel free to reach out. You can contact us via email at support@x14studio.com, or visit our headquarters at Millennium City High Street, Kasoa, CG-1621-3137, Ghana. For purposes of applicable data protection laws, x14studio is the data controller responsible for your personal information.