FAQs
Welcome to the x14studio Help Center. Here you’ll find answers to common questions about our digital products, downloads, licensing, and support. If you still need help, don’t hesitate to reach out, we’re here to assist.
Orders & Downloads
Everything you need to know about how to buy, receive, and access your digital architecture assets from x14studio.com. Fast, simple, and stress-free.
What do I get when I purchase a house plan?
When you purchase a plan from x14studio, you will receive a download link sent to your email. By clicking the link, you can download a zipped file that includes a 3D design along with detailed 2D floor plans that feature an accurate floor plan, elevations, section, door schedule, window schedule, and furniture layout plans. These are provided in professional formats such as CAD, making it easy for your local architect or engineer to use. Please note that our plans do not include structural drawings, plumbing or electrical layouts, or other construction documents. These must be prepared by licensed professionals in your area to meet your specific building requirements and local regulations. If you do not receive the download link or file, please contact our support team with your order ID for assistance.
How will I receive my files after purchase?
As soon as your payment is confirmed, a secure download link will be sent to your email instantly. You can also access your files anytime through your x14studio account.
I didn’t receive my download link. What should I do?
First, check your spam or promotions folder. If it’s not there, contact us via support@x14studio.com with your order ID, we’ll resend the link immediately.
Can I redownload my purchase later?
Yes. If you’ve created an account during checkout, you’ll always have access to your files from your order history.
What if I accidentally bought the wrong plan?
Please note that all purchases are final and non-refundable, so make sure you're completely sure about the design you're choosing.
Licensing & Usage
Understanding how you're allowed to use our products, from personal to commercial projects. We keep it simple, clear, and creator-friendly.
Are these plans copyrighted?
Yes, all our house plans are protected by copyright law. This means they cannot be copied, resold, shared, or used for commercial or client projects without our written permission. Unauthorized use will result in legal action.
Am I allowed to modify the files?
We’re happy to modify any of our house plans to suit your needs. The cost will depend on how complex the changes are and whether multiple team members need to be involved.
Do I own the design once I buy it?
Yes, once you purchase a plan, it’s yours to use for your personal building project. You have full rights to build your home with it, make personal modifications, and bring your vision to life.
Can I use the plans for commercial projects?
No. Our plans are for personal use only. Commercial use or using them for client projects without proper licensing is strictly prohibited and may lead to legal action. However, if you’re interested in using a plan for commercial purposes or client work, just let us know via support@x14stduio.com, we offer separate licensing options for that.
Do I need to credit x14studio when using your designs?
No. Credit is appreciated, but not required, once purchased, the asset is yours to use within the terms of the license.
General Product Info
Curious about what's inside each pack? Here’s where you’ll find info on file types, compatibility, and how our assets work in real design workflows.
Do you offer house construction services as well?
Yes, absolutely! At x14studio, we handle everything from concept to construction building with purpose and precision. We provide full estimates, site visits, and gather all the details needed to bring your vision to life. If you're outside our country, no worries, just reach out to us at support@x14studio.com to discuss a custom solution made just for you.
How can I tell if the plan I’m buying will fit on my plot?
Every house plan comes with its building footprint (width × depth). Match those measurements against your plot size to make sure the structure fits comfortably, leaving space for setbacks, outdoor areas, driveways, etc.
What if my chosen plan doesn’t come with structural drawings?
Structural drawings show key details like steel reinforcements needed for construction. Some plans may not include them, but if yours doesn’t, you can request them from us for an additional fee.
What if I need a custom design or can't find what I want?
No problem at all. If you can’t find what you need, just reach out to us. We take on international projects and custom requests based on your vision. Whether it’s a specific blueprint, layout, or concept, we can create something tailored just for you.
What Are Your Payment Methods?
We accept secure online payments through major credit and debit cards, Mobile Money (for Ghana and other supported African countries), and bank transfers where available. All payments are securely processed through Paystack by Stripe to ensure a smooth and protected checkout experience.